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  Certified Institute  
  Certification is a procedure by which a third party gives written assurance that a product, process or service conforms to specified requirements.
An internationally certified hospital, like BBC Heart Care bears an added value compared to other similar non-certified products or services because it is deemed to have reached certain benchmarks. Complying with international standards is increasingly important not only for client satisfaction but also for self-improvement.
Patients are getting more sophisticated, better informed and their expectations are growing. For any hospital, the only way to keep up is to offer a real commitment to quality. We have changed from procedure-based approach to management to process based approach wherein the emphasis is on what and how we do things. This ISO 9000-2001 Certification by British Standards Institutes has enabled us to link hospital objectives with effectiveness more directly. The revitalized standard focuses not only on the familiar clauses of the ISO 9000 series, but extends them to view the organization as a series of interacting processes - the very processes which produce the products and services patients require.
  After BSI ISO 9000:2001 Certification our hospital has laid special emphasis on:  
  1. Quality Management System – we have ensured that all our processes and their inter-links are identified and resources required for each our specifically earmarked. This has helped us in quantitative and qualitative assessment and measurement of each and every process along with the documentation, quality manuals and controls being established.
  2. Management Responsibility – various levels of management are trained to identify the need for specific policies, objectives and review systems and set the same to ensure accountability at every level. Intra and inter departmental communications have been effectively deployed.
  3. Resource Management – heart care being a very expensive proposition and the stores utilized for the same being prohibitively expensive more emphasis has been placed on the resources the organization needs. The continual evaluation of human and material resources is carried out for optimal utilization.
  • Measurement Analysis and Improvement – a well-placed grievance redressal system for patients, attendants/visitors and staff is in vogue. This has resulted in better medical care for patients and higher satisfaction levels of relatives and employees.
  Benefits of BSI ISO 9000-2001registration for BBC Heart Care, Pruthi Hospital are manifold:  
  • Greater responsibility and quality consciousness amongst staff
  • Better use of time and resources
  • Reduced wastage and product failure
  • Greater consistency and trace ability of products and services.
  What is a quality management system at our hospital?  
  It is a common sense, well documented system that ensures consistency and improvement of working practices, including the products and services produced. They are based on standards, which specify a procedure for achieving effective quality management. ISO 9000 is the most commonly used international standard that provides a framework for a quality management system.  
  BBC Heart Care, Pruthi Hospital is an ISO 9001-2000 certified premiere and pioneer heart care center in north India we have achieved path breaking success in every facet of patient care related to heart ailments and trauma management age and severity of the disease are no barriers for our cardiologists, cardio-thorasic and vascular surgeons. As a result our hospital is identified and recognized by all major departments and organizations of India. Some of these are:  
  • Director General Central Government Health Services (CGHS), Ministry of Health and family Welfare, Government of India ( For Central Government Employees and their Dependents)
  • Ministry of Defence ( Director General Medical Services ) - for treatment of serving defence personnel of all ranks and their families.
  • Ex- Servicemen Contributory Health Scheme (ECHS)- a health scheme of Govt. of India for retired soldiers and their dependents.
  • Army Group Insurance Scheme (AGI)- for retired Indian Army Personnel.
  • Air Force Insurance Society- for Ex-Airforce personnel and their dependents.
  • Indian Railways- Northern Regions.
  • Border Security Force- Frontier Range Punjab.
  • Kendriya Sainik Board (KSB)
  • Food Corporation of India (FCI)
  • National Hydro-Electric Power Corporation Ltd. (NHPC)
  • National Fertilizers Ltd., Naya Nangal (NFL)
  • Bharat Sanchar Nigam Ltd. (BSNL)
  • Govt. of Himachal Pradesh
  • Punjab State Electricity Board (PSEB)
  • State Bank of India (SBI)
  Accepting the highest standards achieve by BBC Heart Care in patient care all the above mentioned organizations have reposed their faith in us for providing proper care to their employees and their dependents/family members in cardiac emergencies- a situation in which seconds count. We have achieved the rare feat of thrombolising a patient within just about a minute or two of his arrival in the hospital.  
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